Did Mercari close your account or you heard that Mercari can close a user’s account? It’s not really a false claim, Mercari can close user’s account when they suspect a foul play or when the user violates their policies.
However, there are different reasons Mercari can close user’s account, and that’s what we will be sharing with you in this article: Reasons Mercari can close account, what happens when an account is closed, how to recover a closed account, and a lot of other things you may need to know.
Reasons Mercari Can Close Account
There are a lot of reasons Mercari can close user’s account. Most times, it could be as a result of a violation of the Mercari terms and condition. Below are some of the reasons:
1. Acting In A Suspicious Manner
Below are a few suspicious activity that could lead your Mercari account into being closed.
- Uploading malicious code.
- Exercising fraudulent behavior on the Mercari marketplace.
- Going too fast on the Mercari marketplace.
2. Listing or Selling Of Prohibited Items On The Mercari Marketplace
There are items that Mercari prohibits, and should not be listed on the platform. Listing any of these items could lead to ban. Some of such items are:
- Alcohol.
- Items with an inflated price.
- Stolen goods.
- Weapons.
- Ilegal items.
- Tobacco products.
- Animals.
- Trafficked materials, and a lot of other items.
However, there are many supported items that you can sell on Mercari. You can check here to see the best selling items on Mercari.
3. Acting In A Prohibited Manner
Mercari has a code of conduct. While using the platform, users should always try to rules and conducts of the platforms.
- Listing an item that promote racism, violence or discrimination; could lead to account ban.
- Violating any local, state, national, or international law or regulation; could lead to account ban.
4. Multiple Violation Of The Mercari Terms And Conditions
Usually, while using Mercari, you are likely to violate any of the Mercari terms and conditions. And for each of these violations, Mercari would notify you of the specific rule that you have violated. However, frequent violation of these rules could lead to ban.
5. Unverified Mercari Account
Mercari is always trying to make the space a very secure one both for the buyers and sellers in their space. This is why the platform expects users to verify their accounts before using them for commercial purposes. Leaving an account without being verified for a long time, and attempting to use it for commercial purposes, may lead to ban.
Can I Get Back A Closed Mercari Account?
Yes, you can actually get back a closed Mercari account. Later in this guide, I will show you how to get back a closed Mercari account. Although the process may be tedious and time taking, it may be worth it in the end if you can successfully get back the account. Below are steps:
- Visit the Mercari marketplace account.
- Navigate to their “Contact Us page”.
- Select the Account option.
- Tap on “My account was limited”.
- Click on the options that summarizes the reasons why your Mercari account was limited, this could be: My account was limited for identity verification; My account was limited for unusual activity; My funds are on hold; My account was limited for prohibited item(s) or conduct.
- Fill in the form under the “Still need help” option.
- Await the reply of the Mercari customer service. If everything goes fine, Mercari is going to release your account for you.
Is It Free To Reopen A Closed Mercari Account?
Yes, reopening a closed Mercari account is completely and there is no fee involved. You just have to contact their support and make complaints. They will review your account, and make decision whether to lift the ban or not.
