Just the way anyone can forget their password or login details to any account, some Opay users also may forget their Opay login. In some cases, it may be that someone changed their Opay login without their consent.
However, if you forget your Opay login, it is still possible to retrieve your account, as long as you still have access to the phone number that is associated with your account. The process primarily involves verifying your identity and resetting your password. But if you don’t have access to the phone number that is associated with the Opay account, then you may contact the Opay customer care unit for assistance.
Steps to Retrieve Opay Account
If you lost your Opay account, you can follow the steps below to retrieve it. The steps are:
1. Ensure that Your Phone Number is Handy
The first step in retrieving your Opay account is to remember the phone number associated with it. This is important because your phone number serves as the primary identifier for your Opay account.
However, if you’ve changed your phone number after creating your Opay account, then you’ll need to contact Opay’s customer support for assistance. Meanwhile, if you have access to your Opay registered phone number, there is no need to contact the Opay customer care unit, just proceed to the next step.
2. Open the Opay App in your Device
Ensure that you have the Opay app installed on your mobile device. However, if you’ve uninstalled it, you can download it from your device’s app store and install it again. Once you install the app, open it and click on the “Login” or “Sign In’’ tab to get started.
3. Click on Forgot Password/Can’t Access Account
On the login screen, you’ll see an option that says “Forgot Password” or “Can’t Access Account.” Since this is the key to regaining access to your Opay account. All you need to do is to click on this option, and once you click on it, you will be directed to a page where you can enter your Opay registered phone number.
4. Wait for a Verification Code from Opay
After entering your phone number, Opay will send a verification code to that number via Short Message Service(SMS). It is important that you have access to the phone with the registered number so that you’ll be able to see the code.
Now, enter the code you receive in the space provided in the app. Ensure that you enter the correct code to confirm your identity and protect your account from unauthorized access.
5. Reset Your Password
Once you’ve successfully entered the verification code, Opay will prompt you to reset your password. At this point, we recommend that you choose a strong, unique password with a combination of letters, numbers, and symbols to enhance your Opay account security.
After setting your new password, you will need to confirm it, and if done properly, you will be able to gain access to your Opay account again.
Tips on How to Secure you Opay Account
To avoid losing your Opay account in the feature, the following tips will be of immeasurable help to you. They are:
- Enable two-factor authentication (2FA) in your Opay account.
- Update your Opay password regularly.
- Don’t share your password with anyone.
- Be cautious of suspicious messages as that may lead to losing your Opay account.
Opay Customer Care
If you have issues in retrieving your Opay account, you can reach out to their customer care unit via the following handles:
Call: 0700 888 8328 or 01 8888328
Whatsapp: +2349165998936
Head Office: Alexander House, Otunba Jobi Fele Way, Ikeja, Lagos, Nigeria.
Email: customerservice@opay-inc.com.
Conclusion
Retrieving your Opay account is a straightforward process that primarily involves verifying your identity and resetting your password. Once the phone number that is linked to your Opay account is handy, you can retrieve your account with ease. Once you retrieve your account, ensure that you keep your account information secure to avoid losing it in the future.
